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Editing an Approved Report in CivicRMS

Approved incident reports in CivicRMS can not be edited. This ensures the integrity of reported information following supervisory review and approval. At times it will be necessary to revise or edit an approved report, which will require the report to be reopened.

This training video will provide users the steps necessary to reopen an approved report in CivicRMS.

Go to training-rms.civiceye.com

1. Introduction

Approved incident reports in CivicRMS can not be edited. This ensures the integrity of reported information following supervisory review and approval. At times it will be necessary to revise or edit an approved report, which will require the report to be reopened.
Introduction

2. Access Incident Management

Access the incident report that needs to be reopened, and select the Administrative tab to open the administrative page.
Access Incident Management

3. Modify Incident Details

The administrative page provides users the ability to approve, reopen, deny, or clear incident reports. The status of the report is visible in the status box at the top of the page.
Modify Incident Details

4. Modify Incident Details

To change the status, or reopen, an incident report, select the change button.
Modify Incident Details

5. Open Incident Report

Selecting the change button opens the Change Incident Status Page. This allows the user to change the status of the report to open. The report can now be edited or revised as needed.
Open Incident Report

6. Reopened Report

Once changes are made to the incident report, the user can now resubmit for supervisory review. Reopened reports must be reviewed and validated before they can be approved.
Reopened Report

7. Access Event Section

This training video has provided the steps necessary to reopen an incident report. Remember, the reopened report must be reviewed and approved by a supervisor.
Access Event Section
Thank you for watching this CivicRMS training video. For more questions regarding report approval, or other issues, feel free to contact CivicEye at 877-778-5277 or email us at support@civiceye.com.