---
title: Add User Defined Codes in Civiceye for Agencies
description: Add User Defined Codes in Civiceye for Agencies
---

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August 24, 2026

# Add User Defined Codes in Civiceye for Agencies

## This tutorial guides you through adding User Defined Codes (UDCs) in CivicRMS

# [Add User Defined Codes in Civiceye for Agencies](https://app.guidde.com/playbooks/bxa53UrMPxQKazRbcVADY5)

<iframe style="width:100%;height:100%;position:absolute;left:0px;top:0px;border-radius: 10px" src="https://embed.app.guidde.com/playbooks/bxa53UrMPxQKazRbcVADY5?" title="Add User Defined Codes in Civiceye for Agencies" frameborder="0" referrerpolicy="unsafe-url" allowfullscreen="true" allow="clipboard-write" sandbox="allow-popups allow-popups-to-escape-sandbox allow-scripts allow-forms allow-same-origin allow-presentation"></iframe>

 This tutorial guides you through adding User Defined Codes (UDCs) in CivicRMS

### Go to [training-rms.civiceye.com](https://training-rms.civiceye.com)

### 1. Introduction

 By completing these steps, you will learn how to create and add user defined codes in CivicRMS. User defined codes allow agencies to identify non-criminal incidents which require reports. These types of calls would include non suspicious deaths, disturbances, damaged property, and overdoses. 

![Introduction](https://static.guidde.com/v0/qg%2FYUcoM9XOaJeRf6bAnmqnhYKRuGi1%2Fbxa53UrMPxQKazRbcVADY5%2FiQGHG8ynTBqk5do2HrfDWS_doc.png?alt=media&token=35b113e0-7a0d-4715-9ea6-b1a43537f082)

### 2. Select the System Module

 User Defined Codes are added to CivicRMS in the agency configuration page. Select the System Module from the main dashboard. 

![Select the System Module](https://static.guidde.com/v0/qg%2FYUcoM9XOaJeRf6bAnmqnhYKRuGi1%2Fbxa53UrMPxQKazRbcVADY5%2FjRnJquC1K7YJfU839Crn6m_doc.png?alt=media&token=4331c9e5-8e3b-450d-977b-7b05d4090676)

### 3. Select the Agencies Tab

 In the System Module dashboard, select the Agencies tab. 

![Select the Agencies Tab](https://static.guidde.com/v0/qg%2FYUcoM9XOaJeRf6bAnmqnhYKRuGi1%2Fbxa53UrMPxQKazRbcVADY5%2Fkr1ACGqE9TT2CMivsBMS9M_doc.png?alt=media&token=5eda78f9-aefc-497a-95e0-8a6e0df7880b)

### 4. Select the proper agency

 Selecting the Agencies tab will allow the user to select their agency, or browse all the agencies via a dropdown. Select the proper agency. 

![Select the proper agency](https://static.guidde.com/v0/qg%2FYUcoM9XOaJeRf6bAnmqnhYKRuGi1%2Fbxa53UrMPxQKazRbcVADY5%2Fp8SsAcQJYZ3qSE3iJApjSF_doc.png?alt=media&token=d436ab2c-54ee-4d7d-a319-498104dda6c3)

### 5. Agency Configuration Page

 Selecting an agency will bring up the agency configuration page. This is the page that allows CivicRMS agency administrators to add or edit department specific information and data. 

![Agency Configuration Page](https://static.guidde.com/v0/qg%2FYUcoM9XOaJeRf6bAnmqnhYKRuGi1%2Fbxa53UrMPxQKazRbcVADY5%2F2NwSjVV8Tgex5ctAC9p273_doc.png?alt=media&token=b8640d04-38b3-4d0f-be4a-6bec926fa9dc)

### 6. Select UDC

 Access the UDC (User Defined Codes) section by selecting the UDC tab. 

![Select UDC](https://static.guidde.com/v0/qg%2FYUcoM9XOaJeRf6bAnmqnhYKRuGi1%2Fbxa53UrMPxQKazRbcVADY5%2FpCiuK5UDRTLevwpu2GMbth_doc.png?alt=media&token=2bbdf8f7-408a-4d05-a8ac-94e453f22b55)

### 7. UDC Section

 Selecting the UDC tab will bring up the UDC section. This is where user defined codes can be entered. All user defined codes must begin with the number 91. CivicRMS recognizes 91 as a non NIBRS code and will not apply validation rules or attempt to submit these incidents for state reporting. 

![UDC Section](https://static.guidde.com/v0/qg%2FYUcoM9XOaJeRf6bAnmqnhYKRuGi1%2Fbxa53UrMPxQKazRbcVADY5%2FeYyoMLK4aRwq4LhbyZhbNX_doc.png?alt=media&token=02f6f306-3315-44ee-ad0a-df0a01347103)

### 8. Add New UDC

 The administrative user adding the UDC will add data in two sections. The first is under the offense code column. In this example we have added 91NaturalDeath. We will then add the new UDC in the Description column. In this case we have added Natural Death. Both column must be filled. Once the new code is added, select save. 

![Add New UDC](https://static.guidde.com/v0/qg%2FYUcoM9XOaJeRf6bAnmqnhYKRuGi1%2Fbxa53UrMPxQKazRbcVADY5%2Fg4GvDZhrjs3DBrQ6wNn62U_doc.png?alt=media&token=83ba7806-e93e-4bce-9880-50fbc22ff852)

### 9. Offense Section

 To ensure the new UDC is functioning, open an incident report and check for the new code in the offense section. UDC's are accessible in the offense NIBRS dropdown. 

![Offense Section](https://static.guidde.com/v0/qg%2FYUcoM9XOaJeRf6bAnmqnhYKRuGi1%2Fbxa53UrMPxQKazRbcVADY5%2Fjxx82k7MeKnQTbvNkrKrTy_doc.png?alt=media&token=88b42b9d-469b-4b5b-8c22-5b3299174430)

### 10. A Word of Caution

 Do not delete user defined codes from CivicRMS. Once a report has been tagged with an existing UDC, removing that UDC from the system will remove the incident offense type from the report. 

![A Word of Caution](https://static.guidde.com/v0/qg%2FYUcoM9XOaJeRf6bAnmqnhYKRuGi1%2Fbxa53UrMPxQKazRbcVADY5%2FtqJmiHGWM5qDAuuQ7V2WAp_doc.png?alt=media&token=8a5d2f58-f47e-47ef-b950-3ee1ff37eb9a)

 For questions about adding User Defined Codes, or other CivicRMS issues, please contact a client support manager at 877-778-5277, or e-mail us at support@civiceye.com.

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